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Make an informed decision
Discover heated tobacco features and devices before you buy your device.
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Demo in-store
If you prefer, our experts can walk you through the basics and get you started at an IQOS store or selected partners.
Book an appointment
Heated tobacco technology
IQOS heats tobacco instead of burning it, enabling an experience with real tobacco. It is an alternative to cigarettes, without combustion, without ash and no cigarette smell.
I want to learn more
Send us your details and our team will contact you to answer all your questions about IQOS.
Need help with your device?
If you already own an IQOS device and need help with its operation count on our user support service.
- How to use, charge, and clean your IQOS.
- Our exchange policy and what to do if your device stops working.
- Contact details of our helpline and nearest Qstore location for face-to-face service.
About IQOS
IQOS is an alternative to cigarettes, without fire or cigarrete smell. A user experience with real tobacco.