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FAQ

CONVERSION SUPPORT

I am not sure if IQOS is for me. Can I try IQOS before I buy it?

Yes, you can go to Try it section and after you fill in the form you'll be contacted by one of our commercial assistants

I am new to IQOS. Do you offer any personalized assistance? Is it free of charge?

We know that some adult smokers find it challenging to convert to IQOS.  That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.

Your personal QOACH will be by your side to answer your questions via instant messaging for your convenience.

How does this program help?

Explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

How can I enroll in the personalized assistance program?

Please contact Customer Care on our Live chat available in this page, Facebook or Twitter pages, contact us via e-mail (contact.pt@iqos.com) or call us at 800 200 098 (toll free number; 9am to 9pm, everyday).

Who can enroll in this personalized assistance program?

To join, you must be a legal-age smoker registered on iqos.com who would like to continue enjoying tobacco products and switch from cigarettes to IQOS.  That’s it!

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.