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Remove the IQOS Holder from the Pocket Charger, insert a HEET tobacco stick with the part containing the tobacco facing downwards, up to the silver line. Do not twist the tobacco stick, as this may damage the heating blade.

Press the button on the IQOS device until it starts to vibrate and the light is flashing white. Once the IQOS device vibrates 2 times and has a solid white light, the IQOS is ready for use.

Just before it runs out, the IQOS Device vibrates 2 times and the light flashes white. Slide the Holder's cap and remove the used HEETS tobacco stick.

To recharge, insert the IQOS Device into the Pocket Charger with the contact surface facing down and close the door.

See the tutorial video

You can easily check the charge level by following these simple steps:

  1. Press Pocket Charger Button for 1 second (short press)
  2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.

If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.

The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations:

- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration

- When the device is ready to be used – two vibrations

- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error.

Please, perform a reset of your device [add link to How to reset question] and try using it again.

Still no luck?

Please contact Customer Care or ask for assistance at the nearest IQOS store.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

A red blinking light can occur on:

  • Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
  • Holder status light: Holder malfunction -> Please, perform a reset of the device. [add a hyper link to How to perform a reset question]

Still no luck?

Please contact Customer Care or ask for assistance at the nearest IQOS store.

IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

ProtectPlus™ System hosts a number of technological improvements:

- robust outer shell improves shock resistance of the device

- new side door opening tested to guarantee reliable performance

- new technology provides longer battery life

- heating chamber of your Holder has been redesigned for improved reliability

The design of the IQOS system does not provide for part replacements. The device’s battery was developed to support 14600 charges. We recommend that you manually clean the device every 20 times it is used to ensure optimum performance and a consistent flavor experience, following the instructions provided in the user guide.

If you have an IQOS account on our website, contact Customer Support or visit one of our IQOS stores or spaces with Technical Assistance service.

Unregistered customers can contact Customer Support for any query; however, for the purpose of the warranty, please visit one of our IQOS stores or Pop-ups with the proof of purchase of the device.

A bit of tobacco from a previous stick might be stuck in the Holder’s cap. Remove the Holder’s cap and use the cleaning hook to remove any residue. Consult the video on how to clean the IQOS device.

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