ORDERS AND COMMERCIAL INFORMATION
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Are IQOS stores open?
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Our IQOS stores are once again open, following all the necessary safety procedures.
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Which services are available in stores?
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You can discover more about IQOS products and buy them with personalized assistance, borrow an IQOS kit to make an informed decision, or service your existing device.
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Are there any safety rules I should be aware of when visiting the stores?
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The entry inside the store will be guided by our store staff. When visiting us, we kindly ask you to use mask and to follow the social distancing rule of 2 meters.
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What measures are you taking to ensure the safety of your customers and staff?
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We have implemented measures, that include but are not limited to professional sanitization of the entire store, strict sanitization of devices and products, and usage of protective equipment, such as masks and gloves, for both our store staff and consumers. Also, the entry and exit flows are separated and marked with signs.