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FAQ

TRY IQOS SERVICE

The lending program is intended for adult smokers who are interested in knowing IQOS, our smoke-free alternative to cigarettes. For 14 days, you can try IQOS for free with the assistance of one of our experts to help you adapt to heated tobacco technology. This way, you can make an informed decision before purchasing.

Fill the form to get your lending kit here. Afterwards, you will be contacted by one of our IQOS experts in order to choose the preferred method: to receive the equipment at an address of your choice or to withdraw at a point of sale near you, that offers the lending program.

During the 14 days of the lending program, one of our experts will assist you remotely in order to ease your adaptation to heated tobacco technology.

The assistance from our IQOS expert consists on the explanation of the equipment’s performance, from its cleaning process to its maintenance.

No. In case you don’t want to purchase an IQOS kit, you may return the lending kit at any point of sale that offers the lending service. Alternatively, you may request the collection of the equipment at an address of your choice, through our IQOS expert that assisted you during the program.

In case your lending kit is refurbished:

No. Since it is a refurbished equipment, the lending kit cannot be sold. In case you want to purchase an IQOS at the end of the program, you should return the lending kit at the point of sale where the lending was started at and purchase the IQOS you want.

Alternatively, at the end of the lending program, you can purchase an IQOS via e-commerce with the help of our expert, that assisted you during this program. In this case, a courier will collect the lending kit and deliver you a new IQOS.

In case your lending kit is new:

Yes, just contact our IQOS expert that assisted you during the lending program to complete the purchase.

In this case, you should return the lending kit at the point of sale where the lending was started and request a new lending.

In case your lending kit is refurbished:

The lending kit cannot be registered because it is linked to the lending program and because it cannot be sold. At the time you return the lending kit and purchase a new IQOS, you may register the new equipment through the point of sale you acquired it from or through our expert that assisted you during this program.

In case your lending kit is new:

Your IQOS is linked to the lending program and cannot be registered. The registration will be carried out at the time of purchase, after the payment, by our expert that assisted you during this program.

The invoice is sent to your e-mail. In case you haven’t received it yet, please contact our expert that assisted you during the lending program and he will resent you the invoice.
You may access the terms and conditions of the IQOS lending program here.
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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.