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IQOS special support service abroad

Are you experiencing issues with your IQOS device while travelling abroad?

Starting from today we are proud to offer adult IQOS consumers from selected European countries our free IOQS support service when travelling within EU and Switzerland.

In case you experience an issue with your IQOS Device when travelling within EU and Switzerland, now you can benefit from our service which includes replacement of your non-functional IQOS device, where possible.

This service is offered within the duration of your IQOS voluntary warranty valid in the country of purchase.

How to enroll?

1. Register

Register your device here to benefit from this service. If you are already registered, you can enjoy it immediately.

2. Contact us

If you need support while abroad, contact the IQOS Customer Care free number 00 800 23 7 23 888 * for assistance. Before placing the call, ensure that you have your complete temporary address (i.e. Hotel name and address) so we can send the new device if necessary.

* Connection limitations may apply with some mobile providers. In the unlikely event this happens, you can reach us at +30 211 211 6043(charges may apply according to your mobile provider).

Where is it available?

IQOS support service is available for adult IQOS consumers residing in and travelling within the following countries:

  • Greece
  • Greek Cyprus
  • Romania
  • Bulgaria
  • UK
  • Spain
  • Portugal
  • Netherlands
  • Switzerland
  • Germany
  • Denmark
  • France
  • Italy
  • Poland
  • Lithuania
  • Latvia
  • Czech Republic
  • Slovakia
  • Croatia
  • Slovenia

Before you travel, make sure your AC Power Adaptor is suitable for the country voltage where you are staying.

Have a nice trip!

Terms and conditions

Service options, IQOS Device and its components availability, response and delivery times may vary according to country.
You can check your registration status on by logging in with your credentials
EThis service will not affect your statutory rights and rights under the IQOS voluntary warranty valid in the country of purchase.

Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange.
IQOS Device issues are defined in terms of material or workmanship when used in accordance with the IQOS User Guide.

The following are excluded from the service: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, broken plastic etc.); c) damage caused by misuse, power surge, improper handling, liquid contact or fire; d) malfunction due to use with non-compatible product; e) damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; f) damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

Please contact our Customer Care team if you have any questions, or would like help using your IQOS Device.

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