Troubleshooting your IQOS 3

Is IQOS 3 Charging too slowly?

If you are experiencing an issue with IQOS 3 device, the first step is to check if it has been charged.

1. Check that the IQOS Pocket Charger is turned on, by pressing the pocket charger’s button for 1 second. The lights should turn on. If they don’t, press and hold the button for 4 seconds.

2. If you don't see any lights, charge the pocket charger using the official IQOS AC Power Adaptor and cable*.

3. To find out if IQOS Holder is charged, just press the button on your pocket charger (while your holder is inside) and if the round light on top of your pocket charger is on, your holder is ready to use. If it is pulsing then it is currently charging. Alternatively, just remove the holder and check whether the light is on. If it is, then your holder is charged and ready to go.

Watch tutorial on the battery charging

* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.

A good clean might be the answer

Does it feel difficult to draw while using IQOS 3? Not getting enough aerosol when using IQOS 3? These issues can likely be resolved by using the IQOS cleaning tool and cleaning sticks.

Cleaning IQOS 3 regularly and with the right tools will not only ensure that you are getting the optimal experience; but it can also solve some of the issues you may be experiencing with IQOS 3.

Click for a video tutorial on cleaning

What to do when there's a temperature issue

The IQOS 3 operates in a temperature range between 0° and 50° C. If the temperature goes too high or too low, then you might see a red light on IQOS 3 Pocket Charger, or a double flash on the battery status light when you press it.

If you think your device is too hot, take it to colder spot and allow it to cool down. If you think the device is too cold, try warming it in between your hands for a minute or so.