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Troubleshooting your IQOS 3 MULTI
Try our do-it-yourself tool, it will help you find a solution for device issues in a few easy steps
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The device might be out of power
Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.
1. Press the button on IQOS 3 Multi device; the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on once you press the button again.
2. If you do not see any lights, charge IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged the battery status lights will turn OFF.
Watch tutorial on the battery charging
* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.
Resetting IQOS 3 MULTI device
If IQOS 3 MULTI is fully charged but still not working, then the next step is to reset it.
Press and hold the button on your charger for approximately 10 seconds. When the lights start to fade, keep the button pressed for two more seconds. As you release the button, you’ll see all the lights flash white.
A good clean could be the answer
If you are having trouble with the draw, or you’re not getting enough aerosol, you mind need to clean IQOS 3 MULTI. Your cleaning tool and cleaning sticks are the best way to get your device pristine.
Cleaning IQOS 3 MULTI regularly and with the right tools will not only ensure that you are getting the optimal experience; but it can also solve some of the issues you may be experiencing with IQOS.
Can’t get your IQOS 3 MULTI to start?
If IQOS 3 MULTI device is not starting, sometimes residual tobacco can prevent it from starting. Simply remove the cap and clean the flat surface next to the heating chamber as well as the inside of the cap using an IQOS cleaning stick.
What to do if there’s a temperature issue
Does IQOS 3 MULTI device have a blinking red light or a white light blinking twice?
This could be because IQOS 3 MULTI device is too cold or too hot. IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the ambient temperature is low, try warming the device in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.
Does IQOS 3 MULTI have a broken blade or other physical damage?
Check to see if IQOS 3 MULTI has a broken blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care and we will support you with this issue.
Sometimes the cleaning of IQOS 3 MULTI can damage the blade inside IQOS. Be careful not to exert force onto the blade when cleaning IQOS 3 MULTI. Also ensure you never twist your HEETS tobacco stick while it's in the holder. This movement can damage the heating blade and disrupt your IQOS experience.
Still have questions about IQOS?
We are available to help you through various channels.
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FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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