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Welcome to IQOS Care

IQOS 3 Duo Gold

IQOS Diagnostic Tool

We are here to help. Get support to fix your device with our online IQOS self-service tool in a few steps.

IQOS Qoach Headset

IQOS Services

Explore our full range of IQOS services designed to help you switch to IQOS easier.

Frequently asked questions

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.

Available 24/7



Visit our IQOS Facebook page and talk to us via Messenger.

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Get in touch with IQOS support on Twitter.

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Send us your query via email.

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.