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Welcome to IQOS Care

Man Holding IQOS 3 White

First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Duo Gold

IQOS Diagnostic Tool

We are here to help. Get support to fix your device with our online IQOS self-service tool in a few steps.

Go to IQOS Diagnostic Tool

IQOS Qoach Headset

IQOS Services

Explore our full range of IQOS services designed to help you switch to IQOS easier.

Frequently asked questions

Welcome to IQOS

IQOS Services & Support

Explore all faq's

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.

Available 24/7

Facebook

Visit our IQOS Facebook page and talk to us via Messenger.
@iqos.pt

Available 24/7

Twitter

Get in touch with IQOS support on Twitter.
@iqos_support_pt

Available 24/7

Email

Send us your query via email.
contact.pt@iqos.com

Call us

Didn't find the answer? Call us for free to

Everyday from 9am to 9pm.

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Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.