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Welcome to IQOS Care

Man Holding IQOS 3 White

First steps with IQOS 3

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

IQOS 3 Gold with Charger

IQOS Diagnostic Tool

We are here to help. Get support to fix your device with our online IQOS self-service tool in a few steps.

IQOS Qoach Headset

IQOS Services

Explore our full range of IQOS services designed to help you switch to IQOS easier.

Frequently asked questions

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.

Available 24/7



Visit our IQOS Facebook page and talk to us via Messenger.

Everyday from 9am to 9pm.


Get in touch with IQOS support on Twitter.

Everyday from 9am to 9pm.


Send us your query via email.

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

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