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How can we help you?

Experiencing issues? We are here to help

Find out how to best use your IQOS 3 device.

Diagnose your IQOS 3 device

Get the support you need for your device.

Additional Support

Live Support

Chat with an agent in real time.

Available 7 days a week, from 9AM to 9PM.

Direct message us

Talk to one of our agents via Facebook messenger
@iqos.pt

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

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@iqos_support_pt

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

Email

Send us your questions by email
contact.pt@iqos.com

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

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800 200 098 (toll free number, every day from 9AM to 9PM).

Frequently asked questions

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