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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)

IQOS 3 Duo Gold

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

LEARN MORE

How to sign up for IQOS International Assistance

If you and your IQOS are already registered for IQOS CARE PLUS, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Register

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.


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Facebook

Visit our IQOS Facebook page and talk to us via Messenger.
@iqos.pt

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Twitter

Get in touch with IQOS support on Twitter.
@iqos_support_pt

Available 24/7

Email

Send us your query via email.
contact.pt@iqos.com

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.