Get the most out of your IQOS experience
Get personalized support during your first days with IQOS. Talk to one of our IQOS Coach and get all answers you need about how IQOS works.
Need support while travelling? Call our dedicated helpline for advice and assistance abroad.
Your IQOS is not working? Contact us and pick up a new IQOS in more than 90 stores across the country.
Frequently asked questions
Welcome to IQOS
IQOS Services & Support
Still have questions about IQOS?
We are here to help you
Talk to us live.
Visit our IQOS Facebook page and talk to us via Messenger.
Get in touch with IQOS support on Twitter.
Send us your query via email.
Didn't find the answer? Call us for free to
Everyday from 9am to 9pm.