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IQOS Services

Get the most out of your IQOS experience

Man Holding IQOS 3 White

IQOS Coach

Get personalized support during your first days with IQOS. Talk to one of our IQOS Coach and get all answers you need about how IQOS works.

IQOS 3 Gold with Charger

IQOS International Assistance

Need support while travelling? Call our dedicated helpline for advice and assistance abroad.

IQOS 3 Duo dourado

IQOS Technical Assistance

Your IQOS is not working? Contact us and pick up a new IQOS in more than 90 stores across the country.

Frequently asked questions

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.

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Visit our IQOS Facebook page and talk to us via Messenger.

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Get in touch with IQOS support on Twitter.

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Send us your query via email.

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

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