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IQOS Services

Get the most out of your IQOS experience

Man Holding IQOS 3 White

IQOS Coach

Get personalized support during your first days with IQOS. Talk to one of our IQOS Coach and get all answers you need about how IQOS works.

IQOS 3 Gold with Charger

IQOS International Assistance

Need support while travelling? Call our dedicated helpline for advice and assistance abroad.

IQOS 3 Duo dourado

IQOS Technical Assistance

Your IQOS is not working? Contact us and pick up a new IQOS in more than 90 stores across the country.

Frequently asked questions

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.


Available 24/7

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Facebook

Visit our IQOS Facebook page and talk to us via Messenger.
@iqos.pt

Available 24/7

Twitter

Get in touch with IQOS support on Twitter.
@iqos_support_pt

Available 24/7

Email

Send us your query via email.
contact.pt@iqos.com

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

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