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Services and support

Select your device

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First steps

Learn how to use and charge the IQOS

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Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

A charging Jade Green IQOS device on a table.

Self diagnose - AQURE

Know how to troubleshoot the IQOS device.

A Jade Green IQOS device in an open case.

Warranty and accidental damage

In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.

An unopened IQOS device box on a rug.

Rapid replacement

In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.

A passport, plane ticket, and IQOS device on a desk.

International assistance

Our dedicated helpline is available in case of problems with the IQOS abroad.

In-store support

We are here to help you.

Contacts

Our IQOS team is available to help you everyday.

Questions about IQOS?
Check our Frequently Asked Questions.

Contacts

We are available to help you through various channels.

Live chat

Immediate support from the customer support team.
From 09h-00h.
Start chat
Facebook

Chat on the customer support page.
From 09h-00h.
Go to Facebook
E-mail

Write us to contact.pt@iqos.com.
We will respond shortly.
Send email
Phone

Free call to 800200098.
From 09h-21h.
Call us
Got a question?

Find the answer in our FAQs.
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