BACK

IQOS 2.4 PLUS Details

IQOS is simple and intuitive to use – Discover more here

Quick start

The basics to begin your heated tobacco experience

Battery and charging

An easy step, easy to understand

Keep it clean

Keeping your device clean on a daily basis guarantees a continually great tobacco experience. Our IQOS cleaning tools will help keep your device in top condition.

Pro tips

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.

You only need to press once on the Holder’s (Device's) button to activate the heating blade.

Once the light indicator goes from blinking to steady, it’s ready to enjoy.

Pressing the button again may turn it off.

Remember to keep your Pocket Charger (Device) battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone.

* charging is faster if plugged to a wall power outlet than laptop’s USB ports

To ensure your IQOS delivers the best taste every time, clean your holder every day with our IQOS cleaning tools.

Additional Support

Live Support

Chat with an agent in real time.

Available 24 hours every day.

Direct message us

Talk to one of our agents via Facebook messenger
@iqos.pt

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

Tweet us

Get in touch with us on Twitter
@iqos_support_pt

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

Email

Send us your questions by email
contact.pt@iqos.com

Available Monday to Friday from 9AM to 7PM. Saturday from 10AM to 7PM.

Call us

Didn’t find the answer? Call us to talk to one of our experts.

800 200 098 (toll free number, every day from 9AM to 9PM).

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Portugal.
Are you 18 or over?
You must be 18 or over to access materials on this site