myIQOS exclusive services

Join myIQOS and get access to the services that we have for our users.

With an IQOS account, you can register your device and activate all myIQOS exclusive services.

Learn more about IQOS
Visit one of our IQOS stores or a selected partner to learn how IQOS works with an IQOS expert.

Care you can count on

Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting
Online troubleshooting content for you to fast-track fixing your device.
Support 24/7
Our IQOS team is available to help you everyday, 24h/day.

By registering your IQOS device and completing your user profile, you will be able to access exclusive support services.

Accidental Damage
Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees 1 replacements per unit of ILUMA series devices and is only available to registered myIQOS users.
Warranty without invoice
By creating an IQOS account you will have access to the warranty without the need to present proof of purchase.
Personalized Support
Assistance when required
QURE -Diagnostics tool
The IQOS self-diagnostic tool helps to identify & fix the issue with your device.

Contacts

We are available to help you through various channels.

Live chat

Get immediate support through Live chat. Available 24/7.
Start chat
Facebook

Visit our support page and chat to an IQOS expert. Available 24/7.
Go to our Facebook page
E-mail

Send us an email to contact.pt@iqos.com. We will reply as soon as possible.
Send email
Phone

Give us a call on 800 200 098. Available everyday from 9h-21h.
Call us