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myIQOS exclusive services
Join myIQOS and get access to the services that we have for our users.
With an IQOS account, you can register your device and activate all myIQOS exclusive services.

Make an informed decision.
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Learn more about IQOS
Visit one of our IQOS stores or a selected partner to learn how IQOS works with an IQOS expert.

Get support
Care you can count on
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device. -
Troubleshooting
Online troubleshooting content for you to fast-track fixing your device. -
Support 24/7
Our IQOS team is available to help you everyday, 24h/day.

Exclusive services for registered users
By registering your IQOS device and completing your user profile, you will be able to access exclusive support services.
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Accidental Damage
Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees 1 replacements per unit of ILUMA series devices and is only available to registered myIQOS users. -
Warranty without invoice
By creating an IQOS account you will have access to the warranty without the need to present proof of purchase. -
Personalized Support
Assistance when required -
QURE -Diagnostics tool
The IQOS self-diagnostic tool helps to identify & fix the issue with your device.
Still with questions?
Check Frequently Asked Questions.
Contacts
We are available to help you through various channels.
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Live chat
Get immediate support through Live chat. Available 24/7.
Start chat -
Facebook
Visit our support page and chat to an IQOS expert. Available 24/7.
Go to our Facebook page -
E-mail
Send us an email to contact.pt@iqos.com. We will reply as soon as possible.
Send email -
Phone
Give us a call on 800 200 098. Available everyday from 9h-21h.
Call us