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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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myIQOS exclusive services

Join myIQOS and get access to the services that we have for our users.

  • Make an informed decision.

    Learn more about IQOS

  • Get support

    Care you can count on

  • Exclusive support services

    Exclusive services for registered users

myIQOS myIQOS

With an IQOS account, you can register your device and activate all myIQOS exclusive services.

Register now

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Make an informed decision.

  • Learn more about IQOS

    Visit one of our IQOS stores or a selected partner to learn how IQOS works with an IQOS expert.
A Jade Green IQOS Pocket Charger and Holder.

Get support

Care you can count on

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Troubleshooting

    Online troubleshooting content for you to fast-track fixing your device.
  • Support 24/7

    Our IQOS team is available to help you everyday, 24h/day.

See support services

A Moss Green IQOS Pocket Charger and Holder.

Exclusive services for registered users

By registering your IQOS device and completing your user profile, you will be able to access exclusive support services.

  • Accidental Damage

    Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees up to 2 replacements per unit and is only available to registered myIQOS users.
  • Warranty without invoice

    By creating an IQOS account you will have access to the warranty without the need to present proof of purchase.
  • Personalized Support

    Assistance when required
  • QURE -Diagnostics tool

    The IQOS self-diagnostic tool helps to identify & fix the issue with your device.

Learn more

Still with questions?
Check Frequently Asked Questions.

See FAQs

Contacts

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support through Live chat. Available 24/7.
    Start chat

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    Facebook

    Visit our support page and chat to an IQOS expert. Available 24/7.
    Go to our Facebook page

  • Email icon
    E-mail

    Send us an email to contact.pt@iqos.com. We will reply as soon as possible.
    Send email

  • Phone icon
    Phone

    Give us a call on 800 200 098. Available everyday from 9h-21h.
    Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.