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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

International assistance

Remote support.

A gold IQOS 3 DUO device on an orange copybook.
A gold IQOS 3 DUO and a mobile on a couch.

IQOS support abroad

If your IQOS device breaks down or stops working while you are travelling, we are here to help. If you have registered your device, you are eligible for device replacement (within the IQOS warranty period and/or accidental damage policy), and you are in a country where IQOS is available, we will replace it*.

Gold IQOS 3 Duo out of its packaging on a wooden table.

Available in over 40 countries

IQOS International Support is available in over 40 countries across Europe, the Middle East, Asia, Latin America and Africa.

Gold IQOS 3 DUO in its packaging on a blue table

Travel Assistance

Register the device and use the international assistance service.

Get international assistance

Still have questions about IQOS?

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support through Live chat. Available 24/7.

    Let's chat
  • Like button icon
    Facebook

    Visit our support page and chat to an IQOS expert. Available 24/7.

    Go to Facebook page
  • Email icon
    E-mail

    Write us to contact.pt@iqos.com. We will reply as soon as possible.

    Email us
  • Headset icon
    FAQs

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Phone icon
    Phone

    Give us a call on 800 200 098. Available everyday from 9h-21h.

    Call us
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.