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International assistance
Remote support.
IQOS support abroad
If your IQOS device breaks down or stops working while you are travelling, we are here to help. If you have registered your device, you are eligible for device replacement (within the IQOS warranty period and/or accidental damage policy), and you are in a country where IQOS is available, we will replace it*.
*Service options, availability of IQOS devices and their components, and response and delivery times may vary by country. Terms and conditions apply.
Available in over 40 countries
IQOS International Support is available in over 40 countries across Europe, the Middle East, Asia, Latin America and Africa.
Travel Assistance
Register the device and use the international assistance service.
Still have questions about IQOS?
We are available to help you through various channels.
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Facebook
Visit our support page and chat to an IQOS expert. Available everyday from 09h-00h.
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FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Registration