IQOS support abroad
If your IQOS device breaks down or stops working while you are travelling, we are here to help. If you have registered your device, you are eligible for device replacement (within the IQOS warranty period and/or accidental damage policy), and you are in a country where IQOS is available, we will replace it*.
*Service options, availability of IQOS devices and their components, and response and delivery times may vary by country. Terms and conditions apply.
Register the device and use the international assistance service.
Get immediate support through Live chat. Available 24/7.Let's chat
Visit our support page and chat to an IQOS expert. Available 24/7.Go to Facebook page
Write us to email@example.com. We will reply as soon as possible.Email us
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
Give us a call on 800 200 098. Available everyday from 9h-21h.Call us