Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

My IQOS logo

Which device would you like to learn more about?

White IQOS 2.4 Plus holder, charger and a pink cover on a carpet
IQOS 2.4 Plus charger lights

Getting started with your IQOS 2.4 PLUS

1. Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.

2. Open the Pocket Charger, insert the Holder Pocket Charger, then close the lid. When the small light flashes, your device is charging.

3. Take the Holder out of the Pocket Charger then gently insert a HEETS tobacco stick into it, being careful not to twist anything.

4. Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use.

5. When the light starts to fade, it’s almost time to remove the HEETS stick. When the light turns off, remove the HEETS stick and recharge your device, ready for next time.

Charging the IQOS 2.4 Plus

Charging your IQOS 2.4 PLUS

1. Take out your used HEETS tobacco stick.

2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.

3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.

4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.

Cleaning the IQOS 2.4 Plus holder

Cleaning your IQOS 2.4 PLUS

1. Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience.

IQOS 2.4 PLUS tips

Black IQOS 2.4 PLUS kit on a table
Black IQOS 2.4 PLUS kit on a table

IQOS 2.4 PLUS User Guide

Download the IQOS 2.4 PLUS user manual here.

Download our IQOS 2.4 PLUS User Guide

Still have questions about IQOS?

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support through Live chat. Available 24/7.

    Let's chat
  • Like button icon

    Visit our support page and chat to an IQOS expert. Available 24/7.

    Go to Facebook page
  • Email icon

    Write us to We will reply as soon as possible.

    Email us
  • Headset icon

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Phone icon

    Give us a call on 800 200 098. Available everyday from 9h-21h.

    Call us
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.