IQOS travel support
If you are going to travel with your equipment, these tips were made for you:
Avoid exposing your equipment to direct sun light, water, sand and sunscreen;
If you have a blade or pin equipment, bring the cleaning brush and sticks. For IQOS ILUMA, no cleaning of the device will be necessary;
Dispose of your heated tobacco stick in an appropriate place;
Make sure that your equipment is registered and that your account is active on iqos.com to facilitate the activation of the warranty if necessary;
In case you need support in Portugal, contact us through one of our channels.
If you are travelling abroad:
Check if you need a power adaptor with a different voltage;
If you are flying, remember to take your equipment in your carry on luggage, since it is an electronic device with battery;
The website iqos.com will only be available in Portuguese when using roaming data. When using Wi-Fi, the website will be local - where you will find, in most cases, the available Qstores.
Save the number +800 2559 2559 on your mobile phone in case you experience problems with your IQOS. Discover more about the International Assistance.