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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Exclusive Services

IQOS users with registered equipment have access to our Exclusive Services available to registered users only.

  • Make an informed decision.

    Learn more about IQOS

  • Get support

    Care you can count on

  • Exclusive support services

    Exclusive services for registered users


By creating an IQOS account, registering your device and completing your profile, you activate our Exclusive Services platform for registered users.

Register now

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Make an informed decision.

  • Learn more about IQOS

    Visit one of our IQOS stores or a selected partner to learn how IQOS works with an IQOS expert.
A Jade Green IQOS Pocket Charger and Holder.

Get support

Care you can count on

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Troubleshooting

    Online troubleshooting content for you to fast-track fixing your device.
  • Contacts

    Our IQOS team is available to help you everyday.
  • Book an appointment

    Choose the time and day for a in-store personalized assistance and book your appointment in advance.

See support services

A Moss Green IQOS Pocket Charger and Holder.

Exclusive services available for registered users only

By registering your IQOS device and completing your user profile, you will be able to access exclusive support services.

  • Accidental Damage

    Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees 1 replacement per unit of ILUMA series devices, lil SOLID 2.0, and is only available to registered myIQOS users.
  • Warranty without invoice

    By creating an IQOS account you will have access to the warranty without the need to present proof of purchase.
  • Personalized Support

    Assistance when required
  • QURE -Diagnostics tool

    The IQOS self-diagnostic tool helps to identify & fix the issue with your device.

Learn more

Still with questions?
Check Frequently Asked Questions.

See FAQs


We are available to help you through various channels.

  • Live Chat Icon
    Live chat

    Immediate support from the customer support team.
    From 09h-00h.
    Start chat

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    Chat on the customer support page.
    From 09h-00h.
    Go to Facebook

  • Email Icon

    Write us to
    We will respond shortly.
    Send email

  • Phone Icon

    Free call to 800200098.
    From 09h-21h.
    Call us

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    Got a question?

    Find the answer in our FAQs.
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