Inserting tobacco sticks
Make sure you don't twist the tobacco stick while inserting it into your IQOS 2.4 PLUS, since this can damage the heating blade.
Select your device
1. Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
2. Open the Pocket Charger, insert the Holder Pocket Charger, then close the lid. When the small light flashes, your device is charging.
3. Take the Holder out of the Pocket Charger then gently insert a HEETS tobacco stick into it, being careful not to twist anything.
4. Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use.
5. When the light starts to fade, it’s almost time to remove the HEETS stick. When the light turns off, remove the HEETS stick and recharge your device, ready for next time.
1. Take out your used HEETS tobacco stick.
2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.
3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
1. Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.
2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience.
IQOS 2.4 PLUS tips
Make sure you don't twist the tobacco stick while inserting it into your IQOS 2.4 PLUS, since this can damage the heating blade.
Remember to keep your IQOS 2.4 PLUS battery charged daily. Your IQOS 2.4 PLUS will charge faster if you plugged to a wall power outlet.
You only need to press the IQOS 2.4 PLUS button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready. (pressing the button again may turn it off.)
Download the IQOS 2.4 PLUS user manual here.
Still have questions about IQOS?
We are available to help you through various channels.
Visit our support page and chat to an IQOS expert. Available everyday from 09h-00h.
Go to Facebook pageYour question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ