![IQOS ILUMA ONE device .](https://d5nohihqdh60l.cloudfront.net/images/kura/iluma/first-steps/ONE/IQOS_ILUMA-ONE_FirstSteps_CXXX_Hero_Video_Image_Variant3_ProductNoConsumables_Desktop_2x.jpg?d=0)
Inserting tobacco sticks
Make sure you only use TEREA™ tobacco sticks with your IQOS ILUMA ONE. They are single use so ensure you do not reinsert a used one.
CONTINUE
Select your device
1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.
2. By pressing the button for four seconds you can turn the device ON/OFF.
3. Slide the cap to open and gently insert a stick to the line on filter with filter facing outside as seen in the video. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the stick in position during the preheating. Start using once IQOS ILUMA ONE vibrates and Status lights stay fixed.
4. When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.
Good to know
- During use, the experience will stop if the tobacco stick is removed from your IQOS ILUMA ONE.
- The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.
1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.
2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.
IQOS ILUMA ONE usage tips
Make sure you only use TEREA™ tobacco sticks with your IQOS ILUMA ONE. They are single use so ensure you do not reinsert a used one.
Charging the IQOS ILUMA ONE on a daily basis is the best way to ensure you're never without your IQOS. Always charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor.
You can customise your experience with the IQOS app. Get notifications, tips and tutorials too.
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information.
The IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.
Contacts
We are available to help you through various channels.
Immediate support from the customer support team.
From 09h-00h.
Start chat
Chat on the customer support page.
From 09h-00h.
Go to Facebook
Write us to contact.pt@iqos.com.
We will respond shortly.
Send email
Free call to 800200098.
From 09h-21h.
Call us
Find the answer in our FAQs.
Search FAQs