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We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.
Discover the new IQOS App with which you can get technical support and personalize your experience.
In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.
In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.
Our dedicated helpline is available in case of problems with the IQOS abroad.
Choose the time and day for a in-store personalized assistance and book your appointment in advance.
Contacts
We are available to help you through various channels.
Immediate support from the customer support team.
From 09h-00h.
Start chat
Chat on the customer support page.
From 09h-00h.
Go to Facebook
Write us to contact.pt@iqos.com.
We will respond shortly.
Send email
Free call to 800200098.
From 09h-21h.
Call us
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