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Services and support

An IQOS ILUMA PRIME device.

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Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

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IQOS App

Discover the new IQOS App with which you can get technical support and personalize your experience.

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Questions about the IQOS ILUMA PRIME?
Consult Frequently Asked Questions.

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Contacts

We are available to help you through various channels.

  • Live chat icon
    Live chat

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    E-mail

    Write us to
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    Give us a call on 800 200 098.
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