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Services and support


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Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

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Discover the new IQOS App with which you can get technical support and personalize your experience.

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Questions about the IQOS ILUMA PRIME?
Consult Frequently Asked Questions.

See FAQs


We are available to help you through various channels.

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    Write us to We will
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    Give us a call on 800 200 098.
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