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Select your device
We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.
Discover the new IQOS App with which you can get technical support and personalize your experience.
In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.
In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.
Our dedicated helpline is available in case of problems with the IQOS abroad.
Contacts
We are available to help you through various channels.
Get immediate support
through Live chat.
Available 24/7.
Start chat
Visit our support page
and chat to an IQOS expert.
Available 24/7.
Go to our Facebook page
Write us to
contact.pt@iqos.com. We will
reply as soon as possible.
Send email
Give us a call on 800 200 098.
Available everyday
from 9h-21h.
Call us