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Services and support

An IQOS ILUMA PRIME device.

Select your device

An unopened IQOS device box on a table.

First steps

Learn how to use and charge the IQOS.

A Jade Green IQOS ILUMA PRIME device on a guitar.

Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

A charging Jade Green IQOS ILUMA PRIME device on a table.

Self diagnose - QURE

Know how to troubleshoot the IQOS device.

IQOS App

Discover the new IQOS App with which you can get technical support and personalize your experience.

A Jade Green IQOS ILUMA PRIME device in an open case.

Warranty and accidental damage

In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.

An unopened IQOS device box on a rug.

Rapid replacement

In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.

A passport, plane ticket, and IQOS device on a desk.

International assistance

Our dedicated helpline is available in case of problems with the IQOS abroad.

In-store support

We are here to help you.

Support 24/7

Our IQOS team is available to help you everyday, 24h/day.

Questions about the IQOS ILUMA PRIME?
Consult Frequently Asked Questions.

Contacts

We are available to help you through various channels.

Live chat

Get immediate support
through Live chat.
Available 24/7.
Start chat
Facebook

Visit our support page
and chat to an IQOS expert.
Available 24/7.
Go to our Facebook page
E-mail

Write us to
contact.pt@iqos.com. We will
reply as soon as possible.
Send email
Phone

Give us a call on 800 200 098.
Available everyday
from 9h-21h.
Call us