CONTINUE
How to reach IQOS Support
Still have questions? We are here to help.
![An IQOS device and a mobile on a table](https://d5nohihqdh60l.cloudfront.net/images/kura/iluma/support/background/0-header-fale-connosco.png?d=0)
![Cups, an IQOS device and a mobile on a table](https://d5nohihqdh60l.cloudfront.net/images/kura/iluma/support/background/image5.png?d=0)
![Cups, an IQOS device and a mobile on a table](https://d5nohihqdh60l.cloudfront.net/images/kura/iluma/support/background/image8.png?d=0)
Online self diagnostics tool
Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.
![IQOS ILUMA ONE devices](https://d5nohihqdh60l.cloudfront.net/images/ILUMA_REVAMP/Pages/09Ciencia/Ciencia_720x700.png?d=0)
FAQs
Your question might have been answered already. Check our frequently asked questions
Contacts
We are available to help you through various channels.
-
Live chat
Immediate support from the customer support team.
From 09h-00h.
Start chat -
Facebook
Chat on the customer support page.
From 09h-00h.
Go to Facebook -
E-mail
Write us to contact.pt@iqos.com.
We will respond shortly.
Send email -
Phone
Free call to 800200098.
From 09h-21h.
Call us -
Got a question?
Find the answer in our FAQs.
Search FAQs