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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

How to reach IQOS Support

Still have questions? We are here to help.

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Cups, an IQOS device  and a mobile on a table

Live chat

Get immediate support through Live chat. Available 24/7.

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Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

Get started

Contacts

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support through Live chat. Available 24/7.
    Start chat

  • Like button icon
    Facebook

    Visit our support page and chat to an IQOS expert. Available 24/7.
    Go to our Facebook page

  • Email icon
    E-mail

    Write us to contact.pt@iqos.com. We will reply as soon as possible.
    Send email

  • Phone icon
    Phone

    Give us a call on 800 200 098. Available everyday from 9h-21h.
    Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.