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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

How to reach IQOS Support

Still have questions? We are here to help.

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Contacts

We are available to help you through various channels.

Live chat

Get immediate support through Live chat. Available 24/7.
Start chat
Facebook

Visit our support page and chat to an IQOS expert. Available 24/7.
Go to our Facebook page
E-mail

Write us to contact.pt@iqos.com. We will reply as soon as possible.
Send email
Phone

Give us a call on 800 200 098. Available everyday from 9h-21h.
Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.