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How to reach IQOS Support
Still have questions? We are here to help.



Online self diagnostics tool
Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.
Contacts
We are available to help you through various channels.
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Live chat
Get immediate support through Live chat. Available 24/7.
Start chat -
Facebook
Visit our support page and chat to an IQOS expert. Available 24/7.
Go to our Facebook page -
E-mail
Write us to contact.pt@iqos.com. We will reply as soon as possible.
Send email -
Phone
Give us a call on 800 200 098. Available everyday from 9h-21h.
Call us