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How to reach IQOS Support

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Live chat

Get immediate support through Live chat. Available everyday from 09h-00h.

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Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

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IQOS ILUMA ONE devices

FAQs

Your question might have been answered already. Check our frequently asked questions

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Contacts

We are available to help you through various channels.

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    Live chat

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    E-mail

    Write us to contact.pt@iqos.com.
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    Phone

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