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How to reach IQOS Support
Still have questions? We are here to help.



Online self diagnostics tool
Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

FAQs
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Contacts
We are available to help you through various channels.
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Live chat
Immediate support from the customer support team.
From 09h-00h.
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Facebook
Chat on the customer support page.
From 09h-00h.
Go to Facebook -
E-mail
Write us to contact.pt@iqos.com.
We will respond shortly.
Send email -
Phone
Free call to 800200098.
From 09h-21h.
Call us -
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