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Golden IQOS 3 DUO device

Firmware Update and Professional Cleaning Service

Available in IQOS stores and selected partners.

IQOS Store interior

IQOS Stores & Selected partners

The Firmware Update and Professional Cleaning are services performed always in the presence of an IQOS specialist. For this reason, you should go to an IQOS store or to a selected partner and take the opportunity to ask all your questions about your IQOS.

Find a Store

White IQOS 3 DUO device

Maintenance Services

To improve your user experience with your device, we offer Firmware Update and Professional Cleaning services at selected partners.

Free of charge, IQOS specialists not only perform a deep cleaning of the equipment, but also update the IQOS 3 DUO's system firmware to increase device lifespan.

Why should you update the IQOS Firmware?

Over time, the battery will degrade, therefore it is important to update the firmware of your IQOS 3 DUO. By doing so, you will improve performance and increase device lifespan*. The service is fast and free of charge.

*Device battery life varies and depends on factors including: usage, device settings, battery age and surrounding conditions.

Golden IQOS 3 DUO device

Advantages of Professional Cleaning with RTD Tool

The resistance to draw diagnosis tool allows the specialist to diagnose any type of obstruction in the equipment. If the IQOS equipment is obstructed, the user experience will be less consistent.

Professional Cleaning with RTD Tool