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A jade green IQOS ILUMA PRIME Holder and Pocket Charger on a DJ's turntable.
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First steps with IQOS ILUMA PRIME

Select your device

An IQOS ILUMA PRIME Holder and Pocket Charger in a box.

How to start

1. Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA PRIME Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the manufacturer-approved power adaptor.

2. By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA PRIME Holder to see how many experiences you have. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean the Holder needs to be charged in the Pocket Charger.

3. Gently insert a tobacco stick as seen in the video. The Autostart is activated upon insertion of the TEREA tobacco stick. If the Autostart is disabled, you can press d the button on the Holder to start the experience. One vibration and lights pulsing slowly means it’s heating up the tobacco stick. Two vibrations and light(s) ON means it is ready for use.

4. When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the tobacco stick and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.

5. When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder. When the round lights are pulsing white, this means the Holder is getting charged. One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.

An IQOS ILUMA PRIME Holder and Pocket Charger next to a charging cable and AC adaptor.

Charging the IQOS ILUMA PRIME

1. Before first use, fullly charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA PRIME Pocket Charger to check its battery level. If the bottom of the light strip flashes yellow 3 times this means the battery is low on charge. Charge the Pocket Charger with the manufacturer-approved power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged. When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences.

2. Check the status lights on your IQOS ILUMA PRIME Holder. Two round lights mean your Holder is fully charged and ready for two uses. One light means you only have one use left. If the lower light blinks yellow 3 times this indicates, you need to recharge your Holder.

3. Remove the tobacco stick and insert the Holder in the Pocket Charger. The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.

A jade green IQOS ILUMA PRIME Pocket Charger and Holder.

Advanced features

Autostart
Your IQOS ILUMA PRIME Holder starts preheating automatically after you insert a tobacco stick. This feature is available by default and can be disabled through the IQOS app.

Lift up
By lifting up the Holder when you are not in an experience it will show how many uses are left, by displaying one or two lights.

Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left:
3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: < 25%

IQOS ILUMA PRIME usage tips

An IQOS ILUMA PRIME Holder.

Inserting tobacco sticks

Make sure you only use TEREA™ tobacco sticks with your IQOS ILUMA PRIME. They are single use so ensure you do not reinsert a used one.

An AC adaptor and a charging cable.

Keeping battery power

Charging the IQOS ILUMA PRIME Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the manufacturer-approved power adaptor.

A laptop computer on a table.

Customising the device

You can simply enable/disable the advanced features through the IQOS app and you can also tune certain parameters such as light intensity and vibrations.

A jade green IQOS ILUMA PRIME Pocket Charger and Holder.
A jade green IQOS ILUMA PRIME Pocket Charger and Holder.

IQOS ILUMA PRIME User Guide

The IQOS ILUMA PRIME User Guide will let you deep dive into how your device works and how to use it.

Download

Having problems?
Troubleshoot your IQOS ILUMA PRIME

Self-diagnosis

Contacts

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support
    through Live chat.
    Available 24/7.
    Start chat

  • Facebook icon
    Facebook

    Visit our support page
    and chat to an IQOS expert.
    Available 24/7.
    Go to our Facebook page

  • Email icon
    E-mail

    Write us to
    contact.pt@iqos.com. We will
    reply as soon as possible.
    Send email

  • Phone icon
    Phone

    Give us a call on 800 200 098.
    Available everyday
    from 9h-21h.
    Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.