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Personalized Support
We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.
Support in the beginning
IQOS is an electronic device and to help you use it correctly, we provide an IQOS usage support service that allows you to know:
- how to use, charge and clean your IQOS;
- what is our exchange policy and what you should do if your IQOS stops working;
- what are the contacts of our helpline as well as the nearest IQOS store in case you prefer face-to-face service.
Free service.
Our personalized support service is free and it's activated when you register a new device in your IQOS account.
First steps with IQOS
You can visit our page with videos and content about using, charging and cleaning your IQOS device.
Contacts
We are available to help you through various channels.
-
Live Chat
Get immediate support
through Live chat.
Available 24/7.
Start chat -
Facebook
Visit our support page
and chat to an IQOS
expert. Available 24/7.
Go to our Facebook page -
E-mail
Write us to contact.pt@iqos.com.
We will reply as soon
as possible.
Send email -
Phone
Give us a call on
800 200 098. Available
everyday from 9h-21h.
Call us
Registration