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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

A jade green IQOS ILUMA Prime device resting on a guitar.
A moss green IQOS ILUMA device and charger resting on a table.

Support in the beginning

IQOS is an electronic device and to help you use it correctly, we provide an IQOS usage support service that allows you to know:

  • how to use, charge and clean your IQOS;
  • what is our exchange policy and what you should do if your IQOS stops working;
  • what are the contacts of our helpline as well as the nearest IQOS store in case you prefer face-to-face service.

Close up of gold khaki IQOS ILUMA device charging, next to books and a cup.

Free service.

Our personalized support service is free and it's activated when you register a new device in your IQOS account.

First steps with IQOS

You can visit our page with videos and content about using, charging and cleaning your IQOS device.

Learn more

Close up of moss green ILUMA Prime device.

Contacts

We are available to help you through various channels.

  • Live chat icon

    Live Chat

    Get immediate support
    through Live chat.
    Available 24/7.
    Start chat

  • Facebook icon

    Facebook

    Visit our support page
    and chat to an IQOS
    expert. Available 24/7.
    Go to our Facebook page

  • Email icon

    E-mail

    Write us to contact.pt@iqos.com.
    We will reply as soon
    as possible.
    Send email

  • Phone icon

    Phone

    Give us a call on
    800 200 098. Available
    everyday from 9h-21h.
    Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.