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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

How to reach IQOS Support

Still have questions? We are here to help.

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Live chat

Get immediate support through Live chat. Available everyday from 09h-00h.

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Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

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We are available to help you through various channels.

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