Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Make an informed decision

Discover heated tobacco features and devices before you buy your device.

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    We'll call you to answer all your doubts about IQOS.

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    If you prefer, our experts can walk you through the basics and get you started at an IQOS store or selected partners.

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Send us your details and our team will contact you to answer all your questions about IQOS.

Need help with your device?

If you already own an IQOS device and need help with its operation count on our user support service.

  • How to use, charge, and clean your IQOS.
  • Our exchange policy and what to do if your device stops working.
  • Contact details of our helpline and nearest Qstore location for face-to-face service.

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About IQOS

IQOS is an alternative to cigarettes, without fire or cigarrete smell. A user experience with real tobacco.

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