Exclusive services are available for registered users only

By registering your VEEV device and completing your user profile, you will be able to access exclusive support services.

• Accidental Damage

  Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees 1 replacement per unit of VEEV series devices, and is only available to registered myIQOS users.

• Warranty without invoice

  By creating an account you will have access to the warranty without the need to present proof of purchase.

• QURE -Diagnostics tool

  The IQOS self-diagnostic tool helps to identify & fix the issue with your device.