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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

First steps with
VEEV ONE

Learn everything about your start with VEEV ONE:
How to use your device properly, as well as tips and tricks for the best possible user experience.

Veev device

How to use your VEEV ONE™ for the first time.

1. Unbox

Make sure you have everything you need before starting: the device, a manufacturer-approved Charging Cable with a certified AC Power Adaptor and the VEEV ONE™ pods.

2. Prepare

Insert the VEEV ONE pod into your device.

3. Switch ON

Make sure your VEEV ONE™ is charged enough to start the use. Before first use, turn on your device by pressing and holding the ON/OFF button for three seconds, then release. Four white lights will turn on slowly to indicate that the device is ready for next uses.

4. Vape

Start puffing. Take smooth puffs with normal drawing pressure to ensure the ideal vaping experience with VEEV ONE™. You can always change the VEEV ONE™ pod while your device is turned on.

5. Turn OFF

If VEEV ONE™ is unused for three seconds, it will automatically go in sleep mode to save battery. You can manually turn off the device by pressing the ON/OFF button for three seconds until all the status lights fade out.

Um dispositivo IQOS ILUMA

Sugestões

Battery check.

You can easily check the charge level of the device by briefly pressing the ON/OFF button: four white lights will turn on to indicate the status of the battery.

1. one white LED on = 25% - 1% charged
2. two white LEDs on = 25% - 50% charged
3. three white LEDs on = 50% - 75% charged
4. four white LEDs on = >75% charged

Um dispositivo IQOS ILUMA

Não tapar as entradas do ar.

Para garantir fornecimento correto do aerosol, é fundamental que o ar possa circular pelo dispositivo: ao aspirar assegure-se de que as duas entradas de ar, na lateral do dispositivo, não estão obstruídas pelos dedos ou outro bloqueio.

Um dispositivo IQOS ILUMA

Don’t cover Airflow holes.

To ensure a proper aerosol delivery, air needs to be always able to flow through your device: when puffing, make sure that the two airflow holes, placed on the side of your device, are not occluded by your fingers or any other blockage.

Um dispositivo IQOS ILUMA

Exclusive services

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Support

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Troubleshooting

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Contacts

We are available to help you through various channels.

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    Write us to contact.pt@iqos.com.
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    From 09h-21h.
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    Find the answer in our FAQs.
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This product is not risk free and provides nicotine, which is addictive. Only for use by adults..

The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.