VEEV ONE is a vape-pod system, available in multiple flavours. It features a Compact Ceramic heating technology that delivers consistent user experience and a low e-liquid detection system designed to prevent burnt taste. It features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE has a magnetic connector that allows the pod to fit firmly and securely. It provides up to 1000 puffs* on a single pod. VEEV ONE is not risk free and provides nicotine, which is addictive. Only for use by adults.

Both VEEV ONE and other e-cigarette devices heat a nicotine containing liquid to generate aerosol. For the most part, e-cigarette devices use a wick-and-coil technology and a cartridge. VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is a vape-pod system, available in multiple flavours. VEEV ONE is not risk free and provides nicotine, which is addictive. Only for use by adults. It provides up to 1000 puffs* on a single pod.

VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is a vape-pod system, available in multiple flavours. VEEV ONE is not risk free and provides nicotine, which is addictive. Only for use by adults. VEEV ONE is easy to use with its magnetic connector. It provides up to 1000 puffs* on a single pod.

Turn ON:

• Press and hold the button for 3 seconds, then release, status light lights will turn on slowly. You can use your VEEV ONE device.

Turn OFF:

• You can turn off the device by pressing the button for 3 seconds VEEV ONE device and VEEV ONE pods are not for minors. This product is not risk free and provides nicotine, which is addictive. Only for use by adults.


For more risk information, click here Important Information

You can easily check the charge level of the device when you turn it ON

• Short press the Button, Status Lights will turn on to indicate battery level.
• When battery is equal or lower than 1%, LED 1 blinks 5 times. Your VEEV ONE device cannot be used until further charging.

It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable. When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out VEEV ONE full charge lasts for a pod Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46

VEEV ONE device is equipped with a smart digital control to signal that the pod is almost empty. VEEV ONE pod e-liquid is fully visible. To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off. This is designed to prevent experiencing overheating and burnt taste. In this case, simply replace your VEEV ONE pod by a new one.

Press the button for more than 10 seconds and release. All lights will blink white twice, confirming that the device has been reset.

Yes, you can easily change the pod at any time. When inserting VEEV ONE Pod while the device is ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device. To remove the VEEV ONE pod: Hold the VEEV pod and, without twisting, pull it away from the device.

Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

If you have issues starting the vaping session, there might be several reasons:

• The device is not charged.
• You press & hold the button during vaping.
• There is no e-liquid left in the VEEV pod.
• Device malfunction.
• VEEV ONE pod leaks.

If your device is not starting, please, check the following:

• Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB Cable.
• To start the experience, press the button only once and do not hold the button while vaping.
• Ensure the VEEV ONE pod has e-liquid in it. If not, replace by a new pod.
• Reset your device by pressing the button for 10 seconds.

The device can show 1-4 white lights, 1 red light.

Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.

Blinking 5 times lower white light indicates low battery. Please, recharge.

Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.

All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.

Blinking bottom red light indicates device error.

Please, reset the device. If this does not solve the issue, please, contact Customer Care support.

No lights may indicate:

• The device is OFF.
• The battery is fully discharged
• Device is physically damaged

What should I do if my VEEV device is not working?

In the event of any issue, please reset your device:

1. Press the button for 10 seconds, then release.

If the above reset procedure does not resolve the issue, please, contact our Customer Support via:

• Phone: 800 200 098 from 09h-21h | 800 200 098 from 09h-21h
• E-mail: contact.pt@iqos.com

For any assistance, please, contact our Customer support:

• By phone: 800 200 098 from 09h-21h | 800 200 098 from 09h-21h
• By email: contact.pt@iqos.com

Yes, VEEV ONE can be stored in the carry-on luggage or in your pocket. However, we recommend you check with the airline you’re traveling with and verify whether you may take the device on board with you.

We suggest you to first finish your pod before taking it into the airplane, as otherwise, due to air- pressure, the pod e-liquid might leak.

If your pod leaked, in case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

You can easily change the pod at any time, with its new magnetic connector made for easy insertion and removal.

When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.

To remove your VEEV ONE pod:

Hold the VEEV pod and, without twisting, pull it away from the device.

We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.

Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.

Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.

VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. Up to 2000* puffs per pack of 2 pods.

Yes, VEEV ONE pods contain nicotine, which is addictive.

VEEV ONE contains nicotine with 1.8% (20 mg/ml) level.

VEEV ONE is not risk-free. The best choice is to quit tobacco and nicotine altogether.

For more information, click here Important Information

This depends on how often you decide to use your VEEV device and your individual vaping patterns.

VEEV ONE single pod will last for a full charge and can provide up to 1000 puffs based on a 1 sec puff duration. Individual vaping patterns may vary.

No, you cannot. Only use VEEV ONE pods with VEEV ONE device.

Please, ensure not to modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.

No cleaning needed. No refilling needed.

Yes, you can easily change the pod at any time, with its new magnetic connector made for easy insertion and removal.

When inserting VEEV ONE Pod while the device is ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.

To remove the VEEV ONE pod:

Hold the VEEV pod and, without twisting, pull it away from the device.

There are no parts that should be replaced in VEEV ONE.

Once your VEEV ONE pod is empty, replace it with a new one.

Each new VEEV ONE pod contains a new Compact Ceramic heater inside with as well a new mouthpiece for a hygienic and consistent vaping experience.

For your safety, VEEV ONE pods are designed to prevent tampering to ensure that e-liquid cannot be altered.

Do not modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.

The pods of VEEV ONE are designed to prevent leakage.

In case Droplets/Traces of liquid are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

VEEV ONE devices and pods are electronic equipments. Do not dispose of them in common trash. Keep and return the VEEV ONE device and pods on a Qstore for responsible recycling through the Circular Program.