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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Services and support

An Azure Blue IQOS device.

Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

Learn more

Questions about IQOS?
Check our Frequently Asked Questions.

See FAQs

Contacts

We are available to help you through various channels.

  • Live chat icon
    Live chat

    Get immediate support
    through Live chat.
    Available 24/7.
    Start chat

  • Like button icon
    Facebook

    Visit our support page
    and chat to an IQOS expert.
    Available 24/7.
    Go to our Facebook page

  • Email icon
    E-mail

    Write us to
    contact.pt@iqos.com. We will
    reply as soon as possible.
    Send email

  • Phone icon
    Phone

    Give us a call on 800 200 098.
    Available everyday
    from 9h-21h.
    Call us

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.