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Services and support

An IQOS ILUMA PRIME device.

Select your device

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First steps

Learn how to use and charge the IQOS.

A Jade Green IQOS ILUMA PRIME device on a guitar.

Personalized Support

We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.

A charging Jade Green IQOS ILUMA PRIME device on a table.

Self diagnose - AQURE

Know how to troubleshoot the IQOS device.

IQOS App

Discover the new IQOS App with which you can get technical support and personalize your experience.

A Jade Green IQOS ILUMA PRIME device in an open case.

Warranty and accidental damage

In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.

An unopened IQOS device box on a rug.

Rapid replacement

In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.

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International assistance

Our dedicated helpline is available in case of problems with the IQOS abroad.

In-store support

We are here to help you.

Contacts

Our IQOS team is available to help you everyday.

Book an appointment

Choose the time and day for a in-store personalized assistance and book your appointment in advance.

Book appointment now

Questions about the IQOS ILUMA PRIME?
Consult Frequently Asked Questions.

Contacts

We are available to help you through various channels.

Live chat

Immediate support from the customer support team.
From 09h-00h.
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Facebook

Chat on the customer support page.
From 09h-00h.
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E-mail

Write us to contact.pt@iqos.com.
We will respond shortly.
Send email
Phone

Free call to 800200098.
From 09h-21h.
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