FORGOT PASSWORD?


Continue with login
OR
BACK

Which IQOS would you like to learn more about?

How to use your IQOS 3 DUO

Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable.

To turn the IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. 2 lights mean it’s fully charged and you can use it twice. 1 light means 1 use. No lights mean it’s time to recharge the holder.

To use your IQOS 3 DUO Holder, gently insert a tobacco stick. Don’t twist the tobacco stick. If you do, you risk breaking the blade. After you’ve inserted the tobacco stick, press and hold the holder button. You’ll feel a vibration and the lights will pulse slowly. That means the holder is getting ready. When you feel two vibrations and both status lights are steadily on, that means you’re good to go.

If you feel two vibrations again, that means your IQOS time is nearly up. Slide open the IQOS 3 DUO Holder, remove the tobacco stick, and slide the holder shut. Tap the holder button to see the device’s status. Remember: one light means there’s one use remaining. You can enjoy another IQOS experience or place the holder back in the charger.

With the IQOS 3 DUO Holder in the charger, watch the lights on top of the charger. When it’s flashing, that means the holder is charging. When both lights are on, that means you can take the holder out.

How to charge your IQOS 3 DUO

Tap the IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top of the charger signals a low battery. Plug the IQOS 3 DUO Pocket Charger into a power outlet using an original IQOS AC adaptor and cable. Now the flashing light indicates the battery’s charging. When the status bar is full, that means you have a full charge, which is good for up to 20 uses.

Check the status lights on your IQOS 3 DUO Holder. Two lights mean your holder is fully charged and you can use it twice. 1 light means you only have 1 use left. No lights mean it’s time to recharge your holder.

Slide open your IQOS 3 DUO Holder, remove the tobacco stick, and then slide the holder shut. Insert the IQOS 3 DUO Holder into the charger. Check the two small lights at the top of the charger. When they’re flashing, that means the IQOS 3 DUO Holder is charging. When they’re steady, that means your IQOS 3 DUO Holder is ready to use.

How to clean your IQOS 3 DUO

Cleaning shouldn’t be hard work. So our cleaner tool makes it easy.

There’s no liquid involved in the cleaning process. Once your IQOS 3 DUO Holder is cool, after at least 30 seconds from the last use, you can slide the cap off.

Tap out any loose tobacco inside your IQOS 3 DUO Holder. Check that the cleaning tool is in good condition. Now insert it to the end of your IQOS 3 DUO Holder. Don’t twist yet! Once the cleaner is in the holder, twist the cleaner gently 2 or 3 times. When you finish, carefully remove the cleaner.

Every once in a while, you can also use the IQOS cleaning stick to clean inside your IQOS 3 DUO Holder. Remember to avoid the blade when you do so. And clean the cap, too, top and bottom.

IQOS 3 DUO Tips

Man Holding IQOS 3 White

Inserting tobacco sticks:

Never twist the tobacco stick while inserting it into your IQOS 3 DUO Holder, since this can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS:

Remember to keep your IQOS 3 DUO Pocket Charger battery charged daily for continuous tobacco enjoyment. Try to charge it at the same time as you charge your phone. Charging is faster if plugged to a wall outlet than to a laptop’s USB ports.

IQOS Qoach Headset

Getting started with your IQOS 3 DUO:

Press and hold the IQOS 3 DUO Pocket Charger button for 4 seconds, then release. The holder and pocket charger status lights will turn on slowly. To charge the holder, slowly insert it into the pocket charger, then close the door.

IQOS 3 Duo Gold

IQOS 3 DUO User Guide

Download the IQOS 3 DUO user manual here.

DOWNLOAD

IQOS 3 Duo Gold

Experiencing some issues?

We are here to help. Get the support you need to troubleshoot or self-diagnose your IQOS 3 DUO.

TROUBLESHOOTING

Still have questions about IQOS?

We are here to help you

Live Chat

Talk to us live.


Available 24/7

START

Facebook

Visit our IQOS Facebook page and talk to us via Messenger.
@iqos.pt

Available 24/7

Twitter

Get in touch with IQOS support on Twitter.
@iqos_support_pt

Available 24/7

Email

Send us your query via email.
contact.pt@iqos.com

Call us

Didn't find the answer? Call us for free to

800 200 098.

Everyday from 9am to 9pm.

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Portugal.
Are you 18 or over?
Check
You must be 18 or over to access materials on this site