Services and support
Select your device
Personalized Support
We help you understand how IQOS works and provide you with all the information you're looking for at the beginning of your journey.
Warranty and accidental damage
In the event of an accident with the IQOS device, see all the information about IQOS warranty and accidental damage policy.
Rapid replacement
In case of entitled for replacement for IQOS, with the quick replacement service, new equipment will be shipped.
International assistance
Our dedicated helpline is available in case of problems with the IQOS abroad.
Questions about IQOS?
Check our Frequently Asked Questions.
Contacts
We are available to help you through various channels.
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Live chat
Immediate support from the customer support team.
From 09h-00h.
Start chat -
Facebook
Chat on the customer support page.
From 09h-00h.
Go to Facebook -
E-mail
Write us to contact.pt@iqos.com.
We will respond shortly.
Send email -
Phone
Free call to 800200098.
From 09h-21h.
Call us -
Got a question?
Find the answer in our FAQs.
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