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Take care, we care.

Discover all the IQOS services you can benefit from home.

Free shipping.

We guarantee the deliveries of your IQOS products within 48 working hours, for free, taking all the preventive measures necessary during these times.

We are here for you 24/7.

You can talk to us at any time through Live Chat or Facebook Messenger. We are one click away.

Lending Service with new devices.

Adult smokers interested in experimenting IQOS can borrow a new device for free for 14 days to make an informed decision before buying.

We send you a new device if your IQOS needs to be replaced.

Is there a red light on your IQOS? You can perform the online self-diagnose to restore your device, or you can talk to one of our IQOS specialists. If necessary, we will send a new device to you within 48 working hours without any costs.

Free shipping.

We guarantee the deliveries of your IQOS products within 48 working hours, for free, taking all the preventive measures necessary during these times.

We are here for you 24/7.

You can talk to us at any time through Live Chat or Facebook Messenger. We are one click away.

Lending Service with new devices.

Adult smokers interested in experimenting IQOS can borrow a new device for free for 14 days to make an informed decision before buying.

We send you a new device if your IQOS needs to be replaced.

Is there a red light on your IQOS? You can perform the online self-diagnose to restore your device, or you can talk to one of our IQOS specialists. If necessary, we will send a new device to you within 48 working hours without any costs.



Continuamos consigo.
Equipa IQOS Care



Take care, we care.
IQOS Care Team

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.