Diagnóstico Online IQOS 2.4 PLUS

The device might be out of power

1. Press the button on IQOS 2.4 PLUS Pocket Charger for one second. You should then see the lights turn on. If they don't, press and hold the button again for four seconds.

2. Still not seeing any lights? Charge the Pocket Charger using the IQOS AC power adapter and cable.

3. To see if the Holder is charged, press the button on the pocket Charger when the Holder is inside. If the round light at the top of the charger appears, you’re all set and ready to go, but if the light is pulsing, then it’s charging. You can also remove the Holder and check to see if the light is on. If it is, then it's charged and ready to use.

Watch tutorial on the battery charging

* Note that the USB ports on a laptop may not have enough power to charge the pocket charger. We recommend using a power outlet instead.

A good clean could be the answer

If it feels difficult to draw while using IQOS 2.4 PLUS and you're getting enough aerosol when using your IQOS 2.4 PLUS, these issues can likely be resolved by using the IQOS cleaning tool and cleaning sticks to clean the heating chamber and the IQOS cap.

Cleaning IQOS 2.4 PLUS regularly and with the right tools will not only ensure that you are getting the optimal experience; but it can also solve some of the issues you may be experiencing with IQOS 2.4 PLUS.

What to do if there’s a temperature issue

IQOS 2.4 PLUS works best between 0° and 50° C. If the temperature goes too high or too low, you might see a red light on IQOS 2.4 PLUS Pocket Charger.

If you think the device is too hot, head to a colder spot and allow it to cool down. If you think the device is too cold, try warming it in between your hands for a minute or so.