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FAQ

IQOS 3 MULTI

Turn the lid opening and insert a HEET tobacco stick with the tobacco-side down to the silver line. Do not twist the tobacco stick as this may damage the heating blade.

Press the button on the IQOS device until it starts to vibrate and the light is flashing white. Once the IQOS device vibrates 2 times and has a solid white light, the IQOS is ready for use.

Just before it runs out, the IQOS Device vibrates 2 times and the light flashes white. Slide the Holder's cap and remove the used HEETS tobacco stick.

And it's ready to use again.

See the tutorial video

You can easily check the charge level by following these simple steps:

  1. Press IQOS 3 MULTI Button for 1 second
  2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge IQOS 3 MULTI device using supplied AC Power Adaptor and USB cable.

The IQOS 3 MULTI device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

You can easily reset your IQOS 3 MULTI device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

IQOS 3 MULTI vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration

- When the device is ready to be used - two vibrations

- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).

Please, perform a reset of your device [add link to How to reset question] and try again.

Still no luck?

Please contact Customer Care or ask for assistance at the nearest IQOS store.

IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

The design of the IQOS system does not provide for part replacements. The device’s battery was developed to support 14600 charges. We recommend that you manually clean the device every 10 times it is used to ensure optimum performance and a consistent flavor experience, following the instructions provided in the user guide.

If you have an IQOS account on our website, contact Customer Support or visit one of our stores or IQOS spaces offering Assistance.

Unregistered customers can contact Customer Support using the contacts provided to clear up any queries; however, for the purpose of the warranty, you will need to visit the IQOS Boutique in Chiado, providing proof of purchase.

A bit of tobacco from a previous stick might be stuck in the Holder’s cap. Remove the Holder’s cap and use the cleaning hook to remove any residue. Consult the video on how to clean the IQOS device.

We have decided to remove the IQOS 3 MULTI from our range of products so we could focus our work on other IQOS items, which have more demand and relevancy to our consumers.

We ensure our current IQOS 3 MULTI consumers every legal and voluntary warranty, as well as the coverage of accidental damages of the equipment.

Yes. Due to the current IQOS MULTI consumers, who still search for accessories for their equipment, we will be maintaining their availability.

We don't have any information on a potential relaunch of the IQOS 3 MULTI in the future.

Yes, you can return it up to 14 days after its delivery. You will be refunded of the product’s value as long as it is still sealed.

No, as the product is no longer available in the points catalogue.

At the present time, our range is comprised by the IQOS 3 DUO and by the IQOS 2.4 PLUS. IQOS 3 DUO allows two consecutive uses and IQOS 2.4 PLUS has 20 uses per charge. To discover our other IQOS devices, learn about the newest IQOS 3 DUO and classic IQOS 2.4 Plus, or visit our Shop page.

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