Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.


Create an account at, add the products you want to purchase to your shopping basket and follow the instructions to complete your purchase.

If you experience any issues, reach out to our Customer Support team, who will be happy to place the order for you (kindly note that service in English may not be available during all opening hours)

Unfortunately not, you must create an account to place an order.

All deliveries are free of charge.

Orders placed at can be delivered in any address in Portugal (including all island in Azores and Madeira Archipelagos). We do not deliver orders to PO Boxes.

International shipping is not available, please select your country in

When an order is placed and paid before 4pm on a working day, delivery is made within the next 2 working days in Portugal mainland or the next 5 working days in the islands (Azores and Madeira archipelagos).

There may be exceptions to these delivery terms in case of geographical restrictions, climate conditions, seasonality effect, accidents or other unforeseen situations.

Our deliveries take place between 09:00 to 19:00 on working days. It’ is not possible to book a specific delivery time.

Preferably yes, as you need to present your photo ID to demonstrate you are 18+. Another adult may receive the order, as long as they have your ID available as well as their own ID.

Under no circumstances the order will be delivered if a valid photo ID cannot be presented.

Unfortunately not, as soon as the order is placed it is not possible to be changed.

You can pay online via MB WAY, Multibanco ATM or using a Credit or Debit Card, Visa or MasterCard.

Unfortunately not, as soon as order is placed it is not possible to be cancelled.

The option of terminating your contract and returning the corresponding products is only available if the products purchased are in their original packaging and have not been opened or damaged.

To enforce your right of termination and return the product(s) acquired, call 800200098 and indicate that you would like to terminate your contract. You will be provided with the reference number to be included in the return form to be sent along with the invoice and item being returned to the following address:

Tabaqueira II, S.A
Serviço assistência pós-venda IQOS
Parque Industrial Solvay, Marinhas D.Ana – Quebradas de Cima,
Armazém 5, Fracção M – Armazém Rangel
2625-090 Póvoa de Santa Iria

The costs generated returning the device shall be borne by the Customer and the reimbursement amount shall be the same as the amount appearing on the purchase invoice, with no additional charges.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.