For registered users with an active IQOS account and complete profile, we offer, without any additional charges a protection for accidental damages to the IQOS holder or pocket charger, during the first year (12 months). This period is not renewable.
If you are a registered user with an active IQOS account and complete profile, in case of an Accidental Damage of any IQOS kit component, please contact our IQOS Customer Care team or any IQOS store.
Possibilitamos a entrega de um novo equipamento IQOS:
- numa Qstores,
- o levantamento num dos nossos pontos de recolha,
- numa morada à escolha em Portugal,
sem qualquer custo ou necessidade de apresentar comprovativo de compra.
Os utilizadores que estão com dificuldades em registar o seu equipamento em iqos.com, podem contactar o nosso Apoio ao Cliente para esclarecer qualquer dúvida acerca da Proteção contra danos acidentais IQOS.
All our equipment’s are eligible, as long as they are linked to an active account with profile complete. Accidental damage is available for 12 months as of purchase date without renewal.
This protection is valid for a non-renewable period of 12 months as of purchase date, limited to two occurrences per unit for IQOS 2.4+ or IQOS 3 DUO and one occurrence per unit for LiL or IQOS ILUMA.