IQOS 3 DUO REFRESH FAQs

IQOS 3 DUO Refreshed is a device that was used for maximum 30. Refreshed devices are thoroughly cleansed and disinfected. They undergo rigorous quality tests and receive the latest firmware, when applicable.

IQOS 3 Duo Refreshed devices are not new. There may be minimal signs of use on the surface and/or packaging.

IQOS 3 DUO refreshed kits come with all accessories (charging cable, adaptor, cleaning tool and cleaning sticks) and user documents link through QR code (quick start guide, safety warnings and instructions).

You can buy these kits at IQOS stores (subject to stock availability).

The refreshed IQOS 3 DUO equipment comply with the consumer electronic safety requirements indicated by CE symbols and other respective markings on the device and/or packaging. They are designed to be safe as electronic devices when used in accordance with the instructions in the User Guide.

IQOS 3 DUO refreshed devices, purchased as of 1/1/2022 are eligible for a warranty period of 3 years as per terms determined in decree-law 82/2021 that cover any lack of conformity present in the product components at the moment the goods are delivered. Products purchased before 31/12/2021 are legible to one year warranty. Warranty eligibility valid from goods delivery date.

We highly recommend you register your refreshed IQOS device under an IQOS.com customer account to benefit the full range of support options, including online self-diagnosis. Please reach our experts in IQOS team by live chat in iqos.com (support in English may not be available at all business hours) or by phone 800 200 098 (support in Portuguese only).