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Is there a red light on your IQOS?

Discover how to restore your device with QURE – our self-diagnostic tool.

Login to your account at iqos.com, select your device under MY DEVICES, choose the option SELF DIAGNOSE and follow the indicated steps. If you face difficulties, talk to us. We will send you a new device if a replacement is necessary.

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Follow our page IQOS Portugal and receive 24/7 support via Messenger.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.