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Firmware Update and Professional Cleaning Service
Available in IQOS stores and selected partners.
IQOS Stores & Selected partners
The Firmware Update and Professional Cleaning are services performed always in the presence of an IQOS specialist. For this reason, you should go to an IQOS store or to a selected partner and take the opportunity to ask all your questions about your IQOS.
Maintenance Services
To improve your user experience with your device, we offer Firmware Update and Professional Cleaning services at selected partners.
Free of charge, IQOS specialists not only perform a deep cleaning of the equipment, but also update the IQOS 3 DUO's system firmware to increase device lifespan.
Advantages of Professional Cleaning with RTD Tool
The resistance to draw diagnosis tool allows the specialist to diagnose any type of obstruction in the equipment. If the IQOS equipment is obstructed, the user experience will be less consistent.