Exclusive Services

IQOS users with registered equipment have access to our Exclusive Services available to registered users only.

By creating an IQOS account, registering your device and completing your profile, you activate our Exclusive Services platform for registered users.

Learn more about IQOS
Visit one of our IQOS stores or a selected partner to learn how IQOS works with an IQOS expert.

Care you can count on

Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting
Online troubleshooting content for you to fast-track fixing your device.
Contacts
Our IQOS team is available to help you everyday.
Book an appointment
Choose the time and day for a in-store personalized assistance and book your appointment in advance.

By registering your IQOS device and completing your user profile, you will be able to access exclusive support services.

Accidental Damage
Our accidental damage policy allows additional support in case of any accident to your equipment, within the first year of purchase, without having to provide proof of warranty. The service is free of charge, guarantees 1 replacement per unit of ILUMA series devices, lil SOLID 2.0, and is only available to registered myIQOS users.
Warranty without invoice
By creating an IQOS account you will have access to the warranty without the need to present proof of purchase.
Personalized Support
Assistance when required
QURE -Diagnostics tool
The IQOS self-diagnostic tool helps to identify & fix the issue with your device.

Contacts

We are available to help you through various channels.

Live chat

Immediate support from the customer support team.
From 09h-00h.
Start chat
Facebook

Chat on the customer support page.
From 09h-00h.
Go to Facebook
E-mail

Write us to contact.pt@iqos.com.
We will respond shortly.
Send email
Phone

Free call to 800200098.
From 09h-21h.
Call us
Got a question?

Find the answer in our FAQs.
Search FAQs