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lil SOLID Ez FAQs

lil SOLID Ez is a simple to use one-piece device to enjoy heated tobacco experience without the hassle of ash, smoke or cigarette smoke smell. It heats tobacco from the inside by a stainless-steel pin for consistent tobacco experiences.

With lil SOLID Ez you will enjoy:

  1. Consistent heated tobacco experiences, with 3 back-to-back consecutive uses
  2. Up to 25 experiences on a single charge*
  3. 5 minutes duration of one session

Available in 3 new colours: mint, rose gold and black.

lil SOLID Ez is designed to be used only with Fiitz tobacco sticks.

* Subject to battery performance degradation and conditions of use.

lil SOLID Ez and lil SOLID 2.0 - are both alternatives to cigarette smoking. lil™ SOLID Ez is the next generation of lil™ SOLID 2.0 all-in-one tobacco heating device introduced by IQOS™

What’s new:

  1. Heating technology – resistive heating with a pin
  2. New device finishing - glossy finish
  3. New 3 colours: rose gold, mint and black
  4. Smaller & lighter – 78.9 gr for lil SOLID Ez vs 98.8 gr for lil SOLID 2.0
  5. 44 new cap accessories for personalization: Stellar rose, stellar amber, stellar blue and stellar back. Now with a total portfolio of 9 coloured caps
  6. New additional cleaning tool – lil SOLID Cleaner Pro, for cleaning the cap and around the pin. Sold separately.

Both devices – lil SOLID Ez and IQOS ILUMA - are tobacco heating systems and both heat tobacco from the inside. However, there are some differences:

lil™ SOLID Ez

  • Introduced by IQOS™
  • Simple and affordable
  • Simple & all-in-one design, device in 3 colours
  • Resistive heating with pin
  • Up to 25 uses on full charge* and 3 consecutive uses**
  • Up to 5mins or 14 puffs per use whichever comes first
  • To be used with FiitZ tobacco sticks
  • Requires cleaning

IQOS ILUMA™

  • Iconic
  • Portfolio of devices & colours, stylish accessories to customize your device
  • Bladeless SMARTCORE INDUCTION SYSTEM™
  • Up to 20 uses on full charge* and 2 consecutive uses
  • Up to 6mins or 14 puffs per use whichever comes first
  • To be used only with TEREA SMARTCORE tobacco sticks
  • Does not require cleaning

* Only when charged from an electrical outlet and supplied AC Power Adaptor and Charging cable

** May vary depending on usage regime, battery age and environmental conditions

With both technologies you can enjoy the taste of the real tobacco without fire, smoke and ash. It is your own preferences, goals and budget that define your choice. Whether you choose lil™ SOLID Ez or IQOS ILUMA, they are both smoke-free products and a better choice than continued smoking. They both are not risk free and provide nicotine which is addictive.

The serial number of lil SOLID Ez is displayed under the cap of the device.

You receive the new device in sleep mode. To wake up the device, press the button for 2 seconds or connect the charger to the charging port. Once the device is activated, the Status LED blinks in ice blue for one second and vibration occurs twice, simultaneously. We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.

Slide and open the cover of the stick insertion part at the top of the device and insert a FiitZ™ tobacco stick with the tobacco part of the stick facing down. Press the stick until it touches the bottom of the stick insertion part.

To start your device, press the button for 2 seconds until vibration occurs.

Preheating will last for about 25 seconds. The duration time of the preheating process can vary according to the use environment. When the preheating process ends, the Status LED lights illuminate, and vibration occurs simultaneously. The stick is ready for use. Use: you have up to 14 puffs or 5 minutes, whichever comes first.

To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the Status LED will blink in ice blue until the end of the session. At the end of the session, the Status LED and the device turn off automatically. You do not need to press the Button.

Remove the tobacco stick after the end of the experience:

  • Rotate the stick to one direction 3 times or more and pull the stick out of the device.
  • Close the cover of the device to prevent any foreign particles from entering.

You may use the device up to 3 consecutive times without waiting time. After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use another Fiitz tobacco stick.

To check the charge level of lil SOLID Ez, short press the button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor. The Status LED light will indicate the current charge level of your device.

Although Iil™ SOLID device does not require a full charge to work, we recommend to fully charge it before the first use.

To reset your lil SOLID Ez, press the button for 8 seconds, even if vibration occurs within 2 seconds. The State LED will blink twice in red, orange, ice blue and blue, sequentially.

The device is completely reset when the State LED lights blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.

It is important to keep your device clean from any foreign particles, remnants or dust. For this, please, keep the lid closed at any time after the use.

For optimal experience, clean your device after every 20 uses.

You can clean your lil SOLID Ez in three ways: with a Dual Cleaner (comes with the device), by cleaning with heat* or with a lil SOLID Cleaner Pro (sold separately)

Cleaning with the Dual Cleaner:

  • To use the Cleaning Wiper, gently snap open the side with the ⊙ (circle) mark.
  • To use the Cleaning Brush, gently snap open the side with the (multiple dots) mark
  • Remove the cap from the cooled device and insert the Cleaning Wiper into the heating chamber and clean by spinning the wiper.
  • Insert the Cleaning Brush into the heating chamber and clean by spinning the brush.

Cleaning with Heat*:

  • To clean with heat, quickly press the button 5 times (within 2 seconds). The State LED will blink orange for 90 seconds and the cleaning process happens automatically When the cleaning process ends, the State LED automatically goes OFF, and vibration occurs 2 times

* Cleaning with heat means heating the remnants stuck to the heater. The heater can get very hot, so do not let anything come into contact with the heater during or immediately after cleaning with heat.

Cleaning with lil SOLID Cleaner Pro:

This new cleaning tool is efficient to remove hard tobacco residue that cumulate around the pin and inside the cap It also allows to restore the delivery of aerosol like a new device.

Use the cleaning wiper (the side with the “hole”) to clean around the pin:

  1. Remove the cap
  2. Insert the cleaning wiper in the heating chamber
  3. Rotate several times to remove the crust.

Use the cleaning “brush” (the side with the protruding pin) to clean the cap:

  1. Insert the cleaning tool from the bottom of the cap
  2. Rotate several times
  3. To reduce residual tobacco smell after removing hard particles, use the cleaning sticks.

Solid red light for 2 sec with two vibrations -> low battery Please charge your device

Red light blinks 5 times -> device malfunciton Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.

Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range After 3 consecutive uses (within 18 minutes) - an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use another stick. It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.

Orange light blinks 2 times -> liquid ingression Please do not use the device and dry it until the light stops blinking. If the light does not stop blinking, please, contact us at Customer Support Center 800200098 or visit us at the nearest IQOS store.

LBlinking green light and device not responding -> device in updating mode To interrupt the update process, disconnect the device from the power source

Charging lights:

The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using 1 pack of Fiitz tobacco sticks.

If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell

Yes, Fiit tobacco sticks contain nicotine, which is addictive.

Nicotine is naturally present in the tobacco used in Fiit. It is released in the vapor that is generated during the IQOS™ usage.

If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.

To conserve battery life, the device will return to sleep mode:

  1. If it is not charged for 24 hours when the Status LED light is red
  2. If it is not used for 7 days when the Status LED light is orange, ice blue, or blue

Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.

If the charging does not happen, please, contact our Customer Support via:

  • Phone: 800200098 From 09h to 21h
  • E-mail: contact.pt@iqos.com

For optimal charge, use a supplied AC Power Adaptor and Charging cable. Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID. Only 5V 2A chargers will support optimal charging.

If you use other types of chargers, such as smartphone chargers, car phone chargers, or portable power banks, may cause low charge efficiency or reduced battery life.

Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor.

A comprehensive professional lil device maintenance service performed in IQOS store or within the comfort of your home by a visit of our experts.

Every check-up is carried out to help you to keep the lil device in optimal condition for longer and to ensure a satisfying lil experience.

This service is free of charge.

What services are included Complete service?

  • RTD (Resistance to draw) machine test*/li>
  • Test for device capability to deliver the aerosol with each puff.
  • Professional device cleaning
  • Cleaning of the device, including the pin and the cap, remove any tobacco residue to improve the airflow and heating process for an optimal and satisfying taste experience.
  • Firmware upgrade
  • Upgrade to the latest firmware to ensure the best possible performance of your lil device.
  • Cap replacement
  • As a complementary service, if the device cap is worn, the cap will be cleaned of replaced for free.
  • *Only if available in touchpoint

As of xxx date Iil SOLID 2.0 devices will no longer be commercialized.

But no worries. You will still get support for your current Iil SOLID 2.0 device according to the warranty terms and local regulations

Yes, you can still get support, even if the device is discontinued, according to the warranty terms and local regulations

Also, the replacement is still available...

The lil SOLID 2.0 accessories will be discontinued together with the device. As of xxx date Iil SOLID 2.0 devices will no longer be commercialized. You can still purchase the accessories for Iil SOLID 2.0

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.